Firmware showing "0.0.0"? Here's the fix

If a firmware update didn't go through and the web app now reports your firmware version as 0.0.0, that's a sign the web app has lost a solid connection to your unit. Here's how to get it sorted: 1. Check your cable. A faulty USB cable — or one longer than 3 meters — can cause data transfer to fail. Confirm your cable is in good shape and within that length before going further. 2. Check your sound settings. If "Elevate Audio" is selected as your system input, the web app can't connect properly. To fix this on Windows: - Go to Settings → System → Sound. - Under Input, select any input device other than "Elevate Audio." Once the connection is clean, re-run the firmware update and the correct version should appear.