Elevate won't connect to the web app? Try these steps

Having trouble getting your Elevate to talk to the web app? Work through these in order — most connection hiccups clear up in the first few steps. 1. Restart your computer and browser. Always start here. A quick restart clears up the issue surprisingly often. 2. Check or swap your cable. A bad USB cable is the most common culprit. Try a different one if you have it. And if you're not using the cable that came with your Elevate, make sure it's a data cable — a charge-only cable won't carry the connection. 3. Try a different USB port. Move to another port on your computer to rule out a flaky one. 4. Make sure the unit is powered on. The Elevate has to be fully powered up to connect. Confirm your 9–12V supply is seated properly and the unit is on. 5. Check your browser settings. Your browser may be blocking access to the unit. Confirm these: In Chrome, enter each of these in the address bar and set as shown: - chrome://settings/help — running version 89 or later - chrome://settings/content/usbDevices — "Sites can ask to connect to USB devices" - chrome://settings/content/hidDevices — "Sites can ask to connect to HID devices" - chrome://settings/content/javascript — "Sites can use JavaScript" In Microsoft Edge: - edge://settings/privacy/sitePermissions/allPermissions/usbDevices — toggled on - edge://settings/privacy/sitePermissions/allPermissions/javaScript — allowed 6. Check your browser policies. Administrators sometimes lock down browser features. In Chrome go to chrome://policy, or in Edge go to edge://policy, and look for any policy with WebUsb or WebHid in its name. 7. Check your security software. Third-party antivirus, anti-malware, or corporate EDR/DLP tools can block the connection. If you suspect this: - Temporarily disable the security software to see if that resolves it. - Check its logs for blocked activity involving Chrome, Edge, or the USB device. - Add an exception or "allow" rule for the app or device. Still stuck after all that? Reply here and we'll help you dig deeper.